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When setting up a new phone or simply switching phone numbers or carrier, you may encounter iMessage and FaceTime activation issues. We will go through several possible solutions for this specific issue, and similar ones related to activation of these services.

My case was somewhat unusual because I was trying to activate a secondary phone number on the same iPhone. This is not impossible, but this is definitely not a scenario that most people will encounter. Other error messages you could encounter might say Activation unsuccessfulor An error occurred during activationor Could not sign in, please check your network connection. There are many things you can do to troubleshoot this issue, and I will list them in the order they should be performed.

Just make sure you are connected to Wi-Fi and have cellular service. Maybe that activation issue is just a dumb hiccup in the system. Before going any further in the troubleshooting of your problem, try turning Airplane Mode onwait a few seconds, and then turn it off. When Apple tries to authenticate you for iMessage or FaceTime, the activation server will expect the time between them and your device to match.

Additionally, make sure the time zone is the correct one. This is a possible solution offered to me by Apple when I called them about my issue.

Apparently, this is a trick that helps many people. In Settings, go to Messages and turn off iMessage. Finally, reboot your device and enable the two options again. This is not obvious at all, but if you are trying to activate FaceTime and iMessage on an iPhone, Apple might try to send you an SMS as part of the activation process.

This SMS is typically invisible to the user as all happens in the background, but this is basically the equivalent of Apple sending an SMS to the phone to verify its status. In this case, double check with your carrier that you can indeed receive text messages. This is directly related to the previous possible solution.

If you are on a pre-paid plan, you might not have enough credit to receive a text message. Again, you might not actually receive a text message that you will be able to read, but the SMS protocole might be used to activate iMessage or FaceTime on your device. While troubleshooting my iMessage activation issue recently, I saw many people who were on pre-paid plans and who had to add a dollar or so of credit to their account to make sure they could receive SMS if needed.

This is absolutely not an obvious solution, but one worth trying nonetheless if you are on a pre-paid plan. Once the reset performed, you will have to enter your Wi-Fi password again, but at least you will be operating on a clean slate, as far as networking goes.

In retrospect, resetting my main phone to begin with could have done the trick, but I would have had to set up the entire phone all over again, which would have been a huge waste of time. As always in these sort of situations, it might be a good idea to update to the latest version of iOS if you are having some issues, especially if you are still sporting a version of the operating system that is one year old or more.

The activation issue may actually be a device-specific issue, and unfortunately, you might have to reset the device and set it all up again. This will wipe out your device and will let you either set it up as new, or set it up from a previous iCloud backup.

Why is my mobile number greyed out in iMessage?

I hope one of these solutions will work for you and that you will fix your activation issue. If you have other tips, please feel free to share in the comments section.I use iMessage almost every hour and FaceTime nearly every day. If you experience similar problems with iMessage or FaceTime not activating or stuck in activation and ask yourself WHY, read on!

Quite a few of our readers tell us they too have an issue with FaceTime or iMessage not activating. Turn on iMessage to try again.

You may see a slightly different message on your device, depending on the iOS version. Leave iMessage, and FaceTime enabled for this entire period and do not toggle it off and on. Also, check that your mobile plan includes SMS service. And then after that change, they discover that both FaceTime and iMessage stopped working. If the above tips do not help, please try the following extreme solution.

Most users can set up iMessage and FaceTime on the first try; however, some were not able to do so. Hopefully, these methods help you overcome this activation issue. He is based out of Los Angeles, CA. In a former life, Sudz worked helping Fortune companies with their technology and business transformation aspirations. Select your iMessage account, then click Sign Out.

Tap Sign Out. Try to temporarily disable that software and see if you can access iMessage or FaceTime. Wrapping it up Most users can set up iMessage and FaceTime on the first try; however, some were not able to do so. Let us know your progress in the comment section below. SK Managing Editor.If you use this feature and share your Apple ID with someone, you can't prevent them from seeing your conversations.

If you don't want calls or messages for your iPhone on your iPad, iPod touch, or Mac, you can remove your phone number. There are two ways to do this:. Learn how to make messages that you send and receive on your iPhone also appear on your Mac, iPad and iPod touch. If your phone number is unticked and you can't select it or you have some other issue, follow these steps:.

You might need to wait a moment for it to activate. On your other devices, you can now turn on the phone number that you just set up: Turn on your phone number for your Mac Turn on your phone number for your iPad or iPod touch If you use this feature and share your Apple ID with someone, you can't prevent them from seeing your conversations.

Remove your phone number If you don't want calls or messages for your iPhone on your iPad, iPod touch, or Mac, you can remove your phone number. This removes all phone numbers from your iPad, iPod touch, and Mac. Calls or messages for the removed numbers won't appear on those devices anymore.

imessage phone number greyed out ios 12

Open Messages or FaceTime. Turn your phone number on or off: To turn on your phone number, select it and your Apple ID in the list. If you don't see your phone number, get help with your settings or contact Apple Support. If you see a number that isn't yours, change your Apple ID password. To turn off your phone number, deselect it in the list. To turn off your phone number, untick it.

Make sure that you correctly followed the iPhone steps to set up your phone number. You should be using the same Apple ID on all of your devices. Click Sign Out. Yes No. Character limit: Maximum character limit is By using our site, you acknowledge that you have read and understand our Cookie PolicyPrivacy Policyand our Terms of Service.

Ask Different is a question and answer site for power users of Apple hardware and software. It only takes a minute to sign up. When I try to select my number for messages to be sent, it's greyed out. So I receive my iMessages over email which I don't want to do. I've tried: turning iMessage on and off, resetting network settings, rebooting my phone and nothing's worked.

imessage phone number greyed out ios 12

You need to sign in to iCloud on your iPhone before it can receive messages via iMessage. After you do that, you can even receive iMessages sent to your email address if you register the address with your Apple ID.

You must have an active cellular plan on your device and be able to send and receive text messages. Call your carrier and ask them whether SMS are blocked from your phone number. Don't forget update to latest iOS version. If iMessage still cannot verify your phone number, call Apple.

Sign up to join this community. The best answers are voted up and rise to the top. How can I get iMessage to verify my phone number? Ask Question. Asked 7 years, 3 months ago. Active 2 years, 9 months ago. Viewed k times. Any ideas? MeggYoung MeggYoung 51 1 1 gold badge 1 1 silver badge 2 2 bronze badges. What happens when you turn iMessage on on your iPhone?

What does it display in text below the iMessage on-off control?To start the conversation again, simply ask a new question. My iPhone 4S uses the correct and so did my ipad up until about a month ago.

That's when my daughter got her new 5C and it was set up. She's only 10, so they set it up under my appleID, now her phone is showing up on my Ipad as the number to send messages to. She is receiving all my text and I hers. Posted on Nov 3, PM. Apr 3, AM. Nov 3, PM in response to sks In response to sks This should revert back to only your number and email showing as the contact info for iMessage and you both should not receive eachothers messages.

Your daughter will still be able to iMessage but only with her number unless she creates another Apple ID just for iMessage. Nov 3, PM. Sep 17, AM in response to sks In response to sks Use a safety pin or paperclip to open the SIM tray.

Sep 17, AM.

Having trouble with iMessage or FaceTime? Here's the fix!

Jan 27, AM in response to ios decipher In response to ios decipher. Well done and zillions of thanks for the clear explanation.

Fixed iMessage bug bricked iPhones using malformed message

None of the other wheezes worked for me! It figgered that iTunes would need to be invoked and sure enough Jan 27, AM. Page content loaded. Mar 9, PM in response to ios decipher In response to ios decipher.

I got a new iphone Also, i can not send any outgoing sms Mar 9, PM. Mar 16, AM in response to sks In response to sks Problem here too. I recently switched providers from O2 to EE, and that meant I put a new sim in the phone with a temporary number, then ported my old number via a PAC code. It was working fine before the new sim and now people are complaining that they don't recognise me when I message them! Mar 16, AM. I then switched iMessage off then on and voila.

Apr 24, PM. Did you ever get this sorted? I find myself in the same situation you described on your post.Got an Apple, Mac or iOS tech question? We have the answer. When it comes to iMessages and the iPhone Messages app, it should be a simple matter to change the phone number or email address that's associated with them.

But in this article, we have a reader for whom the normal way isn't working. Here are the steps you can take to fix the problem. I'm trying to send iMessages from my iPhone 6, but when I do, it says they're coming from my iCloud email rather than my phone number. When I try to change it I can see my number, but I'm not able to click it or choose it. How can I fix this problem? However, when your phone number is greyed out in this section, it means that you have not verified this number with Apple as an iMessage account.

Fortunately, there are some steps that you can perform to get this working:. This should re-activate iMessage. The reason you turn off iMessage in step 2 is so that Apple can send the device an SMS-based activation, which happens in the background.

Note that by default, the "You can be reached by iMessage at" section should automatically includes your phone number; however, the Start New Conversations From section will let you choose between your phone number or registered email addresses. Please deactivate your ad blocker in order to see our subscription offer. Question I'm trying to send iMessages from my iPhone 6, but when I do, it says they're coming from my iCloud email rather than my phone number.

Fortunately, there are some steps that you can perform to get this working: 1. Open the Settings app and navigate to Messages. Turn the iMessage switch off. Power down the iPhone and wait at least minutes. Disabling iMessage then re-enabling it will cause your phone number to be re-registered with Apple's iMessage servers.

imessage phone number greyed out ios 12

Got an Apple tech question? Email ask maclife. See more how-to articles.To fix this problem, you need to make sure your contact information any phone or email address you use with iMessage is enabled across devices. Here, you should see your phone number and an email address as well as the Apple ID attached to your device.

Make sure each contact has a check next to it; if not, tap to toggle on. Now, open up Messages on your Mac, go to Preferences in the top toolbar and click on the iMessage icon. You should see the same phone number and email address listed here.

Wait a few moments, then turn it back on again and wait for it to activate. That should get everything syncing again. The fix for long-term message limbo is to either delete the messages you attempted to send without service or delete the thread entirely. Tap the trash can in the corner to delete the message. Sometimes simply turning on Airplane mode and turning off wifi to temporarily deactivate your data will do the trick, as will restarting your device.

This happens when iPhone users who used to have your iMessage account try to send a message to your number, but those messages never get to your new phone because they get stuck in iMessage.

How you fix it depends on whether or not you still have your old iPhone. If you still have your old devices, you just need to disassociate your phone number from your iMessage account before switching to Android. Do the same thing on your iPad if you have one.

This piece was originally published in May and updated on July 9, by Emily Long. Our updates include the following: updated guidance to reflect changes to iMessage interface, added screenshots, added a new lead image, rewrote the introduction. Has anyone had issues with some people sending a delivered report, but it never telling you if its read?

The person I have issues with gets my texts, and I get hers. IT just never says "Read" with our conversations. The A. Thorin Klosowski. Filed to: apple. Share This Story. Get our newsletter Subscribe.